At Hono Tech Global LLC, we stand by our products with confidence, but we also recognize that sometimes, the perfect fit isn’t immediate. Our Refund and Return Policy is crafted to give you peace of mind, allowing easy exchanges or refunds without the usual hassles. Whether a keyboard doesn’t match your typing style or a chair needs adjustment, we’re here to make it right—quickly and fairly. This policy reflects our customer-first ethos, ensuring satisfaction is guaranteed.

Overview of Our Policy

We offer a 30-day return window for most items, with free return shipping on US orders over $50. Refunds are full for unused products in original packaging; used items qualify for exchanges. Extended 60-day windows apply to chairs due to their size. International returns? Prepaid labels available upon request.

This generous approach stems from trust in our quality—95% of customers keep their purchases—but prioritizes your happiness.

Eligibility for Returns and Refunds

What Can Be Returned?

  • Keyboards, mice, USB cables, headphones: If unopened or lightly used (within reason).
  • Chairs: Full returns if assembly issues or comfort mismatch.

Non-eligible: Personalized items, final-sale clearance, or hygiene-sensitive products like used headphones without tags.

Conditions

Products must be in resalable condition, with all accessories. Damage from misuse voids eligibility.

How to Initiate a Return

  1. Contact Us: Email support@honotechglobal.com or chat live within 30 days.
  2. Receive Label: We’ll email a free prepaid label (US) or instructions (international).
  3. Ship Back: Pack securely; use tracking.
  4. Process: Inspection within 48 hours; refund/exchange issued.

Refunds to original payment method; exchanges ship free.

Refund Processing Time

  • Credit/Debit: 5-10 business days.
  • Apple/Google Pay: 7-14 days.

Track via your account. Partial refunds for used items based on condition.

Exchanges and Store Credit

Prefer a different size mouse or color keyboard? Exchanges are free and fast—same-day processing. Store credit (110% value) for future buys, no expiration.

Special Cases

  • Defective Products: Immediate full refund + replacement.
  • Wrong Item Shipped: Our error—free return and correct item sent.
  • Bulk Orders: Customized policy; contact sales.

International Returns

Customs duties on returns? We’ll reimburse eligible fees. Lead time: 10-15 days.

Our Commitment to Fairness

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This policy is your safety net—shop confidently at honotech.shop.